Domestic Returns & Exchange Policy & Terms & Condition
|Category: Domestic Returns and Exchange Policy Question: What is the Returns and Exchange Policy ? |
Answer: Battle Zone Hobbies strives to sell the best product possible and at a fair price. We inspect all orders before they are shipped, to insure that your boxed product(s) have all their seals intact and that they are in the best possible shape before shipping. We also do a visual inspection on all loose accessories to ensure that they meet with our high quality standards. We know that the carrier can be hard on your packages sometimes and that is why we accept returns for store credit, up to 30 calendar days after the delivery of your product. If it is past 30 calendar days after the delivery, It will be at Battle Zone Hobbies Management’s sole discretion whether to accept a return for a store credit. Items must be in “new, unaltered and unused condition” unless the box has been damaged in-transit by the carrier.
Definition of new, unaltered and unused condition is : without showing signs of wear or damage in any way and on boxed figures the seals are intact on the box (if they were there to start with).
within 30 calendar days of the delivery date.unless noted that it cannot be returned or has a different return policy time period, other than that of 30 days noted in that item’s particular item description.
|Question: What if I receive a damaged or defective item ? |
Answer: If an item is received damaged or defective please contact Battle Zone Hobbies immediately with the ‘Contact Us’ page in the menu above. Items that are damaged or defective will qualify for a store credit, exchange, or refund (minus the shipping charges and insurance fees). Store credits, exchanges, and refunds will be given, upon inspection of item(s), once we receive it. When you contact us we will give you the address of where to send the figure or loose accessories back to. Battle Zone Hobbies will supply a postage paid for you to send the item back.
|Question: What if I receive something that I didn’t order ? |
Answer: If an item is received that you didn’t order please contact Battle Zone Hobbies via the ‘Contact Us’ page in the menu above. Items that you didn’t order will qualify for a store credit, exchange (for the right item, if available), or refund. Store credits, exchanges, and refunds will be given, upon inspection of item(s), once we receive it. When you contact us we will give you the address of where to send the figure back to. When you contact us we will give you the address of where to send the figure or loose accessories back to. Battle Zone Hobbies will supply a postage paid for you to send the item back. Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded. Customers are responsible for all shipping costs if Battle Zone Hobbies is not at fault. Battle Zone Hobbies is responsible for shipping charges of incorrectly shipped products.
|Question: What if I have other questions ? |
Answer: We are always here to help with any questions that you may have about our domestic returns and exchange policy. If so, Please send us an email with the ‘Conatct Us’ page above in the menu
Date Revised 01/13/2021
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Battle Zone Hobbies. The collective work includes works that are licensed to Battle Zone Hobbies. Copyright 2017, Battle Zone Hobbies ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Battle Zone Hobbies or purchasing Battle Zone Hobbies products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Battle Zone Hobbies or to purchase Battle Zone Hobbies products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Battle Zone Hobbies. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
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Limitation of Liability
Battle Zone Hobbies shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Battle Zone Hobbies has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Battle Zone Hobbies product is mistakenly listed at an incorrect price, Battle Zone Hobbies reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Battle Zone Hobbies reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Battle Zone Hobbies shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Battle Zone Hobbies without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Battle Zone Hobbies may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Battle Zone Hobbies.
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Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Battle Zone Hobbies or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Battle Zone Hobbies does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Battle Zone Hobbies is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Battle Zone Hobbies reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Battle Zone Hobbies in its sole discretion.
You agree to indemnify, defend, and hold harmless Battle Zone Hobbies, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
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